Orders and Shipping

Articles

How do I place an order?

In order for you to be able to place your first order with us, you need to create a free account. To create your free account and place an order:. - Go to the website you were referred to and from the landing page select 'SHOP' at the top navigatio

Do I have to pay a fee to be a customer and place an order?

Nope! You just need to create a free account with us in order to place an order with us. To create a free account as a customer simply:. - Go to the website that you were referred to. - Go to 'SHOP'. - Select the item(s) that you want to purcha

Do you accept orders placed outside of the U.S.?

Yes! We ship internationally. When placing your order or creating your free account, make sure you select your correct country To do so:. - Go to the website you were referred to. - Select 'SHOP'. - Look to the upper right-hand corner of the pa

Where is my order? How do I track it?

As soon as your order ships, you should receive an email with the tracking #. If you have not received an email with the tracking after several business days, please check to see if you first received an order confirmation email when you placed the o

How long does it take for orders to ship?

Most orders will usually ship within the next business day after the order has been placed. Orders placed on or before 8am PST may still ship out the same business day. Our warehouse hours of operation are Monday - Friday 9am-5pm PST. Need it in a hu

Can I change or cancel my order after it's been placed?

Yes, you can change items in your order or cancel it as long as you email us before 10am PST the day order order will ship, which is usually the next business day after it's been placed. Please email us at [email protected] as soon as po

Can I change my shipping address after placing an order?

Yes, it is still possible to get your address changed as long as you email us before 10am PST the day order order will ship, which is usually the next business day after it's been placed. Just make sure to email us at [email protected] a

My order came incomplete. Will the rest ship out?

Please check the packing slip you received with your order or the email stating your order shipped. It should state what items was shipped in that package. Items that have a 'Backorder' stamp on the packing slip or are not listed in the email stating

How do I find Custom Packs and how do I customize them?

You can find our “Alpha Custom” packs by. Selecting Shop. Hover over the “Humans” tab without fully clicking. Here you will see the option for “Alpha Super Packs”. Once you place your order for your pack, you will receive an email with a link to cust