Orders and Shipping
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How do I place an order (on Desktop)?
In order for you to be able to place your first order with us, you need to create a free account. *Note for International Orders: Once you get to the shopping page, first, select your country's flag from the list by clicking on the American flag from
How do I place an order (on Mobile)?
In order for you to be able to place your first order with us, you need to create a free account. *Note for International Orders: Once you get to the shopping page, first, select your country's flag from the list by tapping on the American flag in th
Do I have to pay a fee to be a customer and place an order?
Nope! You just need to create a free account with us in order to place an order with us. To create a free account as a customer, simply:. - Go to the website that you were referred to. - Go to "Shop Now". - Select the item(s) that you want to p
Do you accept orders placed outside of the U.S.?
Yes, we ship internationally!. Before placing your order or creating your free account, make sure you select your correct country. To do so:. - Go to the website you were referred to. - Select 'Shop Now'. - Click the U.S. flag from the upper right
What payment methods can I use?
Credit/Debit Cards. We accept we only accept visa, mastercard, amex or discovery cards. If you have a card that is it's own platform, than our system will be unable to accept it. Check. We do allow payment via check, though note that it will take lon
What shipping carriers do you use?
We mostly use USPS for smaller, lighter packages. For heavier packages and expedited packages, we use UPS and Fed Ex. If you have an issue with USPS or they are unable to deliver to your address, email us letting us know you would like your orders sh
Where is my order? How do I track it?
As soon as your order ships, you should receive an email with the tracking #. If you have not received an email with the tracking after several business days, please check to see if you first received an order confirmation email when you placed the o
How long does it take for orders to ship?
Most orders will usually ship within the next business day after the order has been placed. Orders placed on or before 8am PST may still ship out the same business day. Our warehouse hours of operation are Monday - Friday 9am-5pm PST. Need it in a hu
How do I know if my order went through?
At the end of every checkout, it will take you to a screen that says "Congratulations!" at the top giving you an order # (see example below). This means your order has been processed and was successfully placed. You will also receive an order email c
Can I change or cancel my order after it's been placed?
Yes, you can change items in your order or cancel it as long as you email us before 10am PST the day order order will ship, which is usually the next business day after it's been placed. Please email us at [email protected] as soon as po
Can I change my shipping address after placing an order?
Yes, it is still possible to get your address changed as long as you email us before 10am PST the day order order will ship, which is usually the next business day after it's been placed. Just make sure to email us at [email protected] a
My order came incomplete. Will the rest ship out?
Please check the packing slip you received with your order or the email stating your order shipped. It should indicate what items were shipped in that package. Items marked as “Backorder” on your packing slip, or not included in your shipping confirm
How do I find Custom Packs and how do I customize them?
Are you looking to save money and buy in bulk? Our custom packs are a great option! These packs let you fully customize an additional 22-30% more product than buying the products on their own!. You can find our Custom Alpha packs by. Selecting 'Shop