PetClub247 logo
PetClub247 logo

All articles

Where is my order? How do I track it?Updated 9 months ago

As soon as your order ships, you should receive an email with the tracking #. If you have not received an email with the tracking after several business days, please check to see if you first received an order confirmation email when you placed the order. There is a change your order never went through.


Another way to track your order is by checking your account.

To find your previously placed orders and all their information:

  • Sign into your account’s back office 

  • Find and select the three horizontal lines in the top left corner 

  • Select “Order History”

Here you can find all your orders 

  • Select “View Summary” next to whichever order you’d like to find out more information

The tracking for your order will be under the column Shipping Method and Tracking Information


If you have a tracking # but it has not updated in over 2 business days, please email so we can look into it.

Can't log in? Just contact us either by email at [email protected] or by live web chat at the bottom right corner of the FAQ page. We will assist you from there!

Was this article helpful?
Yes
No