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Do I have to pay a fee to be a customer?
Nope! You just need to create a free account with us first to place an order. Why do you need to create an account? Think of it as an Amazon account where you can keep track of all your orders, place new ones, update your shipping/billing info, etc.
How do I create a free account?
Creating your username and password:. Add your shipping address. The next step will take you to a blank looking page. Look for the "Add Shipping Address+" and click on it to bring the address fields down. Make sure you double check everything is corr
Why do I need to create an account? What is it for?
Customer Account. A free customer account is needed to buy any of our products and it is risk-free to sign up. It's used just like an Amazon account per say to help you keep track of orders you placed, place new orders, edit your shipping and billing
How to add, edit, or delete my card information?
To add a card:. Sign into your pre-existing account on our website. On the left-hand side, select 'Payment Setup' (Or 'Order Management'>'Payment Setup' for IBO accounts). Select "Add New Card". Once you've filled out this information select "Save Ca
How do I add or edit my shipping address?
To add or edit your shipping information:. Sign into your account’s back office. On the left-hand side, select “Payment Setup”. The top of this page will provide options to select a specific category. Select “Edit Address”. On this screen, you will s
I am unable to log into my account. Can you Help?
Having trouble logging in? No worries! We are here to help you. It's possible you either have the wrong username or password, or you tried too many times and the system locked you out. Either contact us through email or the person who helped you set
I clicked on "Forgot Password" button. What now?
By clicking on the "Forgot Password" link, it should send you an email with a temporary password to use. You can update it later when you've signed in by:. - Going to your home page in your account/profile,. - Then click on the blue account button ne
What if I sign up under the wrong account?
Did you mean to sign your account up under someone else? No worries! Just email us with the email you used to sign up with and give us either the name, account ID#, or username/replicated website that you meant to sign up under. We will get you moved
How can I change my email address?
To change your email address:. Sign into your account’s back office. On the left-hand side, select “Payment Setup”. The top of this page will provide options to select a specific category. Select “Edit Personal Info”. On the right side of this screen
Can I change my shipping address after placing an order?
Yes, it is still possible to get your address changed. Just make sure to email us at [email protected] as soon as possible with the address you'd like to change it to before we ship out your order. If you got an email stating that your o
How do I find out my username?
Please note: Our system does not allow characters or symbols in the username. For example, if you used your email address as your username (ex. [email protected]) , the system would take out the "@" and the "." in your email address. So
How Do I Change My Password?
1. Log into your back office using your user name and password. 2. Click the My Account link displayed in the upper right hand corner of your back office. It is on the blue horizontal bar to the extreme right of your screen. 3. You will see a dialog