Return Policy. At PetClub 247, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. We offer free returns within 30 days of receiving your order.To be eligible for a return:. Products must be unope

Return PolicyAt PetClub 247, your satisfaction is our priority. If you&#x2019;re not completely happy with your purchase, we&#x2019;re here to help.<h3 data-start="279" data-end="307" id="30-day-return-policy">30-Day Return Policy</h3>We offer&#xA0;free returns within 30 days of receiving your order. To be eligible for a return:<ul data-start="405" data-end="521"><li data-start="405" data-end="462" style="color: rgb(0, 0, 0);">Products must be unopened and in good condition</li><li data-start="463" data-end="521" style="color: rgb(0, 0, 0);">Returns must be initiated within 30 days of delivery</li><li data-start="463" data-end="521" style="color: rgb(0, 0, 0);">We cannot offer partial returns/refunds for items in bundles, Smartship packs or Custom packs.</li></ul><hr><h3 data-start="523" data-end="712" id="to-start-a-return">To start a return</h3>Please email us @ <a href="mailto:customerservice@petclub247.com">customerservice@petclub247.com</a> with the following:- Your order #&#xA0;- The product you are wanting to return&#xA0;- The number of items- Reason for returning these itemsWe will email you a return label for those products.&#xA0;<blockquote data-start="714" data-end="829">Note: Returns must be dropped off at your local post office or carrier store within 14 days of receiving the return label&#xA0;or it will expire. The label will state which carrier to return it to.</blockquote>Once we receive your package with the items back, we will process your refund which may take a few business days.<hr data-start="831" data-end="834"><h3 data-start="836" data-end="872" id="opened-or-unreturnable-items">Opened or Unreturnable Items</h3>If you need a refund for an opened product or an item that cannot be returned, please email us with the following:<ul data-start="988" data-end="1082"><li data-start="988" data-end="1011" style="color: rgb(0, 0, 0);">Your order number</li><li data-start="1012" data-end="1046" style="color: rgb(0, 0, 0);">The item you&#x2019;d like refunded</li><li data-start="1047" data-end="1082" style="color: rgb(0, 0, 0);">The reason you&apos;re unsatisfied</li></ul>We&#x2019;ll do our best to make it right.<hr data-start="1121" data-end="1124"><h3 data-start="1126" data-end="1149" id="important-notes">Important Notes</h3><ul data-start="1150" data-end="1369"><li data-start="1150" data-end="1265" style="color: rgb(0, 0, 0);">We do not offer partial returns on bundled packs, including custom packs&#xA0;and Smartship packs.</li><li data-start="1266" data-end="1369" style="color: rgb(0, 0, 0);">Products returned outside of the 30-day window or in used condition may not be eligible for a refund or will be subject to a shipping and/or restocking fee.</li></ul><hr data-start="1371" data-end="1374"><h3 data-start="1376" data-end="1405" id="international-returns">International Returns</h3>At this time, we are unable to provide prepaid return labels for international orders. Customers are responsible for the cost of international returns.<hr data-start="1563" data-end="1566"><h3 data-start="1568" data-end="1583" id="refunds">Refunds</h3><ul data-start="1584" data-end="1848"><li data-start="1584" data-end="1672" style="color: rgb(0, 0, 0);">Refunds on returned items are processed within 2&#x2013;3 business days of receiving your returned package.</li><li data-start="1673" data-end="1740" style="color: rgb(0, 0, 0);">All refunds will be issued to the original form of payment.&#xA0;If your original payment method is no longer active, we can issue your refund via check upon request.</li></ul><hr data-start="1850" data-end="1853">If you have any questions, don&#x2019;t hesitate to reach out. We&#x2019;re here to help at <a data-start="1933" data-end="2008" rel="noopener">customerservice@petclub247.com</a>.Thank you for being a part of the PetClub 247 family!

What is your return policy?

Exchange Policy. We want you (and your pet) to love what you ordered! If something isn’t quite right, we’re happy to help with an exchange. Exchanges must be requested within 30 days of receiving your order. Items must be unused, in original conditio

Exchange PolicyWe want you (and your pet) to love what you ordered! If something isn&#x2019;t quite right, we&#x2019;re happy to help with an exchange.<h3 data-start="225" data-end="241" id="eligibility">Eligibility:</h3><ul data-start="242" data-end="568"><li data-start="242" data-end="315" style="color: rgb(0, 0, 0);">Exchanges must be requested within 30 days of receiving your order.</li><li data-start="316" data-end="409" style="color: rgb(0, 0, 0);">Items must be unused, in original condition, and in the original packaging (if applicable).</li><li data-start="410" data-end="568" style="color: rgb(0, 0, 0);">Exchanges are only available for product of equal value.</li></ul><hr><h3 data-start="570" data-end="601" id="how-to-request-an-exchange">How to Request an Exchange:</h3>To start an exchange, please contact our Customer Support Team at <a href="mailto:customerservice@petclub247.com">customerservice@petclub247.com</a>&#xA0; with your order number and the item you&apos;d like to exchange. We&#x2019;ll provide next steps and help you get the right product as quickly as possible.Please note:<ul data-start="863" data-end="1061"><li data-start="863" data-end="977" style="color: rgb(0, 0, 0);">Customers are responsible for return shipping costs unless the exchange is due to our error or a defective item.</li><li data-start="978" data-end="1061" style="color: rgb(0, 0, 0);">If the desired replacement is out of stock, we&#x2019;ll offer store credit or a refund.</li></ul>We&#x2019;re here to make sure you and your pet are completely satisfied!

How do I start an exchange?

Chat with us! We are live during business hours!
Please allow a few minutes for us to respond during office hours. Unseen responses will be emailed to you.
Or text us at: +1 805-874-5022 *Standard messaging and data rates may apply. This # is ONLY available for texting.

Please send us an email and we will get back to you as quickly as possible. Our office hours are from Mon- Fri 9am-5pm PST.

Please allow 3-8 rings for the receptionist to answer. Leave your email for a quicker response.

Visit Shop

Account Log In

PetClub247

Returns/ Exchanges

Policies

What are the serving sizes of Coriolus Versicolor (CV) in your products?

Where can I find serving instructions for your products?

What is the content size or quantity of your products?

How do I find Custom Packs and how do I customize them?

What does each kind of InForce mushroom support?

Who can take InForce Coriolus Versicolor?

How much Inforce should I take?

Can I take more than one of our different inForce products at the same time?

Ingredients in our Inforce

How many pills come in a bottle?

How many capsules should I give my pet?

Can I take InForce on an empty stomach?

Is the capsule of inForce Vegan?

What is the serving size for the Gummies?

Who can take the Inforce Gummies?

InForce Mushroom Products

Why are your Mushpuppies hard? How should I feed them to my dog?

Is it ok for Dogs to eat the Special Sauce for Cats, and vice versa?

Pet Supplements

Product Questions

How do I place an order?

Do I have to pay a fee to be a customer and place an order?

Do you accept orders placed outside of the U.S.?

Where is my order? How do I track it?

How long does it take for orders to ship?

Can I change or cancel my order after it's been placed?

Can I change my shipping address after placing an order?

My order came incomplete. Will the rest ship out?

What is Smartship?

How do I sign up for a Smartship?

How do I edit or cancel my Smartship?

Smartship/Autoship

Orders and Shipping

Do I have to pay a fee to be a customer?

How do I create a free account?

Why do I need to create an account? What is it for?

How to add, edit, or delete my card information?

How do I add or edit my shipping address?

I am unable to log into my account. Can you Help?

I clicked on "Forgot Password" button. What now?

What if I sign up under the wrong account?

How can I change my email address?

How do I find out my username?

How Do I Change My Password?

How do I create a free account to purchase products as a customer?

Free Customer Account

What's the difference between Brand Advocate and Brand Influencer?

How do I receive my commissions electronically with WISE via ACH?

How can I see what commissions I’ve made?

What is my personal website address?

How do I sign up for direct deposit or mailed check for my commissions?

Where is my commission check?

What happens if I signed up a customer and I can’t see them in my back office?