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Shipping

What is your Shipping policy?

All orders usually get processed and shipped out the next business day from when they were placed. Our warehouse operates Mondays-Fridays. *Expedited shipping: to ship out the same business day, orders must be placed before 1 pm PST, otherwise they w

How long do you take to ship?

Most orders are processed and shipped out the next business day after it's been placed. Orders placed before 8am PST may ship on the same business day. We ship from California and shipping times can vary from 2-8 business days within the US. Need it

Do you accept orders placed outside of the U.S.?

Yes! We ship internationally. When placing your order or creating your free account, make sure you select your correct country To do so:. -   Go to the website you were referred to. -   Select 'SHOP'. -   Click on the flag at the top right corner. -

What is Smartship?

Smartship (also known as Autoship) saves you time by letting you create an order to auto-ship to you every month. It offers free shipping on our products with the exception of the items listed below.  It also requires the qualification for orders of

What happens if my package is missing?

At Petclub247, we do our best to ensure your order is delivered safely and on time. If your package is marked as “delivered” but you have not received it, please review the following steps and policy:. Before reporting a missing package, please:. Ver