Returns. We have a 30-return policy if you are not satisfied with our products. We offer free returns within 30 days. All products being returned must be unopened. To start a return, please email us and let us know what products you wish to return. W

ReturnsWe have a 30-return policy if you are not satisfied with our products.&#xA0;We offer free returns within 30 days. All products being returned must be unopened.&#xA0;To start a return, please email us and let us know what products you wish to return. We will then email you a return label for the products you wish to return.*<span style="color: rgb(184, 49, 47); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;Please ensure that your return is dropped off at your local post office within 14 days of receiving the label. If you need a refund for an opened/unreturnable product, please email us @ <a href="mailto:customerservice@petclub247.com">customerservice@petclub247.com</a> with the following information:- Your order #- The item you need a refund on- The reason you are unsatisfied with the product. *Please note: We do not offer partial returns on our bundled packs. This includes customized packs as well as Smartship packs. International ReturnsWe are unable to process return labels for international orders at this time. Returns will be at the expense of the customer.&#xA0; RefundsWe take pride in offering our customers a satisfaction guarantee, providing refunds within a 30-day period if you are not completely happy with your purchase. &#xA0;It&apos;s important to note that if an order is placed using a specific card, our refund processing is limited to the original payment method. In the event that you need a refund on an order associated with an inactive card, we can issue the refund via check.

What is your return policy?

Please email us @ customerservice@petclub247.com with the following:. - Your order #. - The product you are wanting to return. - The number of items. - Reason for returning these items. We will email you a return label for those products. The product

&#xA0;Please email us @ <a href="mailto:customerservice@petclub247.com">customerservice@petclub247.com</a> with the following:- Your order #&#xA0;- The product you are wanting to return&#xA0;- The number of items- Reason for returning these itemsWe will email you a return label for those products. The products must be unopened to qualify for a return.&#xA0;*<span style="color: rgb(184, 49, 47); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;Please ensure that your return is dropped off at your local post office within 14 days of receiving the label.Once we receive your package with the items back, we will process your refund.

How do I start a return?

Chat with us! We are live during business hours!
Please allow a few minutes for us to respond during office hours. Unseen responses will be emailed to you.
Or text us at: +1 805-874-5022 *Standard messaging and data rates may apply. This # is ONLY available for texting.

Please send us an email and we will get back to you as quickly as possible. Our office hours are from Mon- Fri 9am-5pm PST.

Please allow 3-8 rings for the receptionist to answer. Leave your email for a quicker response.

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Returns

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