How do I edit or cancel my Smartship?Updated 10 days ago

To cancel or edit your autoship and change your monthly orders:

1. Sign into your account’s back office (or profile)
2. Find and select the three horizontal lines (☰) in the top left corner if you need to bring up the left side panel 
3. Select “Smartship Setup”
4. On the top left and right corners of this new screen, you can find the options to “Cancel Smartship” or “Edit Smartship”

If you make any edits to your smartship, make sure to select "Save Smartship" at the bottom of the page before exiting! 

Please note: If your card declines, our system will reattempt to process your Smartship next day or 2. If your card declines a total of 4 times, you will be automatically taken off Smartship. You'll need to add your new card and add your Smartship back on file.