Return Policy. At PetClub 247, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. We offer free returns within 30 days of receiving your order.To be eligible for a return:. Products must be unope

Return PolicyAt PetClub 247, your satisfaction is our priority. If you&#x2019;re not completely happy with your purchase, we&#x2019;re here to help.<h3 data-start="279" data-end="307" id="30-day-return-policy">30-Day Return Policy</h3>We offer&#xA0;free returns within 30 days of receiving your order. To be eligible for a return:<ul data-start="405" data-end="521"><li data-start="405" data-end="462" style="color: rgb(0, 0, 0);">Products must be unopened and in good condition</li><li data-start="463" data-end="521" style="color: rgb(0, 0, 0);">Returns must be initiated within 30 days of delivery</li><li data-start="463" data-end="521" style="color: rgb(0, 0, 0);">We cannot offer partial returns/refunds for items in bundles, Smartship packs or Custom packs.</li></ul><hr><h3 data-start="523" data-end="712" id="to-start-a-return">To start a return</h3>Please email us @ <a href="mailto:customerservice@petclub247.com">customerservice@petclub247.com</a> with the following:- Your order #&#xA0;- The product you are wanting to return&#xA0;- The number of items- Reason for returning these itemsWe will email you a return label for those products.&#xA0;<blockquote data-start="714" data-end="829">Note: Returns must be dropped off at your local post office or carrier store within 14 days of receiving the return label&#xA0;or it will expire. The label will state which carrier to return it to.</blockquote>Once we receive your package with the items back, we will process your refund which may take a few business days.<hr data-start="831" data-end="834"><h3 data-start="836" data-end="872" id="opened-or-unreturnable-items">Opened or Unreturnable Items</h3>If you need a refund for an opened product or an item that cannot be returned, please email us with the following:<ul data-start="988" data-end="1082"><li data-start="988" data-end="1011" style="color: rgb(0, 0, 0);">Your order number</li><li data-start="1012" data-end="1046" style="color: rgb(0, 0, 0);">The item you&#x2019;d like refunded</li><li data-start="1047" data-end="1082" style="color: rgb(0, 0, 0);">The reason you&apos;re unsatisfied</li></ul>We&#x2019;ll do our best to make it right.<hr data-start="1121" data-end="1124"><h3 data-start="1126" data-end="1149" id="important-notes">Important Notes</h3><ul data-start="1150" data-end="1369"><li data-start="1150" data-end="1265" style="color: rgb(0, 0, 0);">We do not offer partial returns on bundled packs, including custom packs&#xA0;and Smartship packs.</li><li data-start="1266" data-end="1369" style="color: rgb(0, 0, 0);">Products returned outside of the 30-day window or in used condition may not be eligible for a refund or will be subject to a shipping and/or restocking fee.</li></ul><hr data-start="1371" data-end="1374"><h3 data-start="1376" data-end="1405" id="international-returns">International Returns</h3>At this time, we are unable to provide prepaid return labels for international orders. Customers are responsible for the cost of international returns.<hr data-start="1563" data-end="1566"><h3 data-start="1568" data-end="1583" id="refunds">Refunds</h3><ul data-start="1584" data-end="1848"><li data-start="1584" data-end="1672" style="color: rgb(0, 0, 0);">Refunds on returned items are processed within 2&#x2013;3 business days of receiving your returned package.</li><li data-start="1673" data-end="1740" style="color: rgb(0, 0, 0);">All refunds will be issued to the original form of payment.&#xA0;If your original payment method is no longer active, we can issue your refund via check upon request.</li></ul><hr data-start="1850" data-end="1853">If you have any questions, don&#x2019;t hesitate to reach out. We&#x2019;re here to help at <a data-start="1933" data-end="2008" rel="noopener">customerservice@petclub247.com</a>.Thank you for being a part of the PetClub 247 family!

What is your return policy?

Exchange Policy. We want you (and your pet) to love what you ordered! If something isn’t quite right, we’re happy to help with an exchange. Exchanges must be requested within 30 days of receiving your order. Items must be unused, in original conditio

Exchange PolicyWe want you (and your pet) to love what you ordered! If something isn&#x2019;t quite right, we&#x2019;re happy to help with an exchange.<h3 data-start="225" data-end="241" id="eligibility">Eligibility:</h3><ul data-start="242" data-end="568"><li data-start="242" data-end="315" style="color: rgb(0, 0, 0);">Exchanges must be requested within 30 days of receiving your order.</li><li data-start="316" data-end="409" style="color: rgb(0, 0, 0);">Items must be unused, in original condition, and in the original packaging (if applicable).</li><li data-start="410" data-end="568" style="color: rgb(0, 0, 0);">Exchanges are only available for product of equal value.</li></ul><hr><h3 data-start="570" data-end="601" id="how-to-request-an-exchange">How to Request an Exchange:</h3>To start an exchange, please contact our Customer Support Team at <a href="mailto:customerservice@petclub247.com">customerservice@petclub247.com</a>&#xA0; with your order number and the item you&apos;d like to exchange. We&#x2019;ll provide next steps and help you get the right product as quickly as possible.Please note:<ul data-start="863" data-end="1061"><li data-start="863" data-end="977" style="color: rgb(0, 0, 0);">Customers are responsible for return shipping costs unless the exchange is due to our error or a defective item.</li><li data-start="978" data-end="1061" style="color: rgb(0, 0, 0);">If the desired replacement is out of stock, we&#x2019;ll offer store credit or a refund.</li></ul>We&#x2019;re here to make sure you and your pet are completely satisfied!

How do I start an exchange?

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What are the serving sizes of Coriolus Versicolor (CV) in your products?

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