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General Inquiries

What are your business hours?

Our standard business hours are from Monday through Friday, 9 am to 5 pm PST. However, feel free to contact us anytime through our customer service email at [email protected], and we will respond to your inquiry as soon as we are able.

Do I have to pay a fee to be a customer?

Nope! You just need to create a free account with us in order to place an order. To create a free account as a customer simply:. -   Go to the website that you were referred to. -   Go to ‘SHOP’. -   Select the item(s) that you want to purchase. -

Do you have a physical store, or is it online only?

We are an e-commerce store only. We do not have a physical store although we do have a warehouse located in Simi Valley, CA that we ship our packages from.

Am I able to pick up an online order in person?

If you would like to physically pick up your order from our warehouse in Simi Valley, select the option called “Pick up” when choosing your shipping method at the end of checkout. This option is available for California residents only. If you live ou