What happens if I signed up a customer and I can’t see them in my back office?Updated 29 minutes ago

Most likely, it is because they did not sign up using your replicated website. Please remember that your replicated website address will be based on the name you used for your login. For example, if you chose the login name of johndoe, your two replicated website addresses will be johndoe.petclub247.com and johndoe.myforestnatural.com These are the links that you should be giving to people who want to be your customer or join as an IBO underneath you. If you do not see your new customer in your back office genealogy, it means that they did not use one of your replicated websites to purchase their product or sign up as an IBO underneath you. 

If this is the case, don’t worry, we can fix it for you! Simply email us and let us know which account/person is missing and needs to be moved. We can move them into your genealogy. Or you can fill out this missing customer form located at the bottom of your back office home page: https://petclub247.com/contact-missing.html