Why don't you have a phone number listed for customer support?Updated a year ago

At Petclub247, we prioritize providing efficient and effective customer service. Currently, we operate with a single phone line dedicated to addressing urgent matters promptly. However, to ensure that all our customers receive timely assistance, we have opted to primarily utilize email communication.

We understand that some customers may prefer speaking directly with a representative. While our single phone line may have limited availability, we assure you that our customer service agents are readily available via email to assist you with any queries or concerns you may have.

With Email, it allows us to maintain a record of all customer inquiries and ensures that our team can efficiently manage and prioritize each request. With several dedicated customer service agents monitoring our inbox, we can offer a quicker response time compared to phone calls.

If you have an urgent matter, please feel free to leave us a detailed email with the subject as "Urgent", and your preferred way of getting back to you. We will prioritize your response and return it as soon as possible. We will usually get back to you quicker via email if can be answered simply. But for more complicated matters, let us know what it entails so we can have the proper customer service agent promptly respond or call back according to your needs.