What is your refund policy?Updated 7 days ago

At PetClub247, we stand behind the quality of our products and your satisfaction is our top priority. That’s why we offer a 30-Day Refund Guarantee.

If you—or your pet—are not completely satisfied with your purchase, you may request a refund within 30 days of receiving your order.

Refund Eligibility:

• The refund request must be made within 30 days of the delivery date.

• The guarantee applies to the cost of the product(s) only; shipping charges are non-refundable.

• You may be asked to provide proof of purchase and/or the reason for dissatisfaction to help us improve.

• We cannot offer partial refunds on any bundles or packs.

How to Request a Refund:

To initiate a refund, please contact our Customer Support Team at c[email protected] with your order number and details about the product you'd like refunded and the reason why.

We value your trust and are committed to providing products that both you and your pets can enjoy with confidence.